Other Training

Unlike some other training organisations, we only design and deliver training in areas in which we are already experts ourselves. This means that you get professional training with real life examples of best practice interspersed with practical tools and advice. As with all of our training, we can tailor the workshop content to your own specific needs and objectives.

Train the Trainer is a one day workshop that can be adapted to focus on designing and delivering either group training, one-to-one training or a mixture of both depending on what you will be doing the most of. We cover important issues such as structuring a session, dealing with difficult delegates, reviewing the personal qualities of an excellent trainer and understanding how people learn in different ways and how the way that you train can be adapted to make it the most effective for everyone. We also make sure that every participant has the opportunity to get practical feedback on their own training session and leave plenty of time for hands on exercises and group discussion.

Customer Care is a workshop designed to give delegates the time to reflect on the standards that they aim to achieve both as a team and as an individual in providing excellent levels of care and service to their own customers. Time is spent on important issues such as best practice in dealing with customers face to face and on the telephone. We ensure that you get full benefit from our communications toolkit and leave the workshop with a personal action plan to help you put your ideas from the workshop into practice.